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  Service  > FAQ
 
FAQFAQ

-> FAQs about PRIME Memorysolution:
-> Which products are available from PRIME Memorysolution?
-> Which brands are available from PRIME Memorysolution?
-> Where can I purchase PRIME Memorysolution products?
-> How do I find the right product to replace or upgrade the memory in my computer?
-> How long is the warranty for PRIME Memorysolution products?
-> General FAQs:
-> I have a technical question about a memory term!
-> How do I insert the memory correctly into a computer and how do I replace it properly?



FAQs about PRIME Memorysolution:

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Which products are available from PRIME Memorysolution?

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Q: Which products are available from PRIME Memorysolution?
A: PRIME Memorysolution offers A-brand memory, all standard Flash card formats, USB MEM drives and various accessories such as card readers or docking stations.

 

Which brands are available from PRIME Memorysolution?

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Q: Which brands are available from PRIME Memorysolution?
A: Proprietary memory, in other words, modules that are 100% compatible with notebooks, PCs, servers, workstations, bare bones, printers, routers and RAID controllers for the products of well-known manufacturers, are sold under the PRIME Memorysolution brand.

PRIME Memorysolution is also an official sales partner of Infineon and one of the biggest suppliers of the modules made by this German technology leader. You can currently purchase Infineon A-brand memory and Flash products from PRIME Memorysolution.

 

Where can I purchase PRIME Memorysolution products?

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Q: Where can I purchase PRIME Memorysolution products?
A: Under "Partners" you will find a list of certified system houses and resellers as well as our international sales partners. If there is no official partner listed for your state or country, send a short e-mail and we will forward your request to the closest dealer in your region.

 

How do I find the right product to replace or upgrade the memory in my computer?

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Q: How do I find the right product to replace or upgrade the memory in my computer?
A: The Memory Guide offers the right memory solution for more than 9,000 systems or components. If you do not find your system or board in the guide, or you have configured your computer yourself, please send us an e-mail containing a description of the computer and the manufacturer, as well as the serial number and brand of the memory used up to now. We will respond to your inquiry as quickly as possible. You can then purchase the right memory from your retailer.

 

How long is the warranty for PRIME Memorysolution products?

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Q: How long is the warranty for PRIME Memorysolution products?
A: PRIME Memorysolution extends a 10-year warranty on its memory products. The warranty for Flash products is 5 years.

 

General FAQs:

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I have a technical question about a memory term.

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Q: I have a technical question about a memory term.
A: The PRIME Memorysolution glossary of memory terms will provide you with further assistance. As is the case with any glossary, it always needs to be revised and expanded. If the term you are looking for is not listed, please send us an e-mail with the term. We will respond as quickly as possible.

 

How do I insert the memory correctly into a computer and how do I replace it properly?

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Q: How do I insert the memory correctly into a computer and how do I replace it properly?
A:

If you want to install memory in a new computer, please follow steps 1 to 12. If you want to upgrade your computer, please follow steps A to D as well.

1) Getting ready
Before beginning installation, make sure to have a non-magnetic screwdriver, the computer or motherboard manual and the memory module ready.

2) Ground yourself
Static electricity can damage the sensitive memory modules. Prior to installation, briefly touch a metallic heater or similar device to make sure that there is no static electricity.

3) Getting the computer ready
Switch the computer off and disconnect the power cord and any external connections. Place the computer on a suitable surface and open the case. Keep in mind that there can be slight variations because there are so many different kinds of computers. For example, memory modules are installed at the back of Apple iMac cases.

Caution: Individual components of the computer can be hot or statically charged even after the computer is switched off (power supply)!

4) Upgrade or initial upgrade
There are generally 2 to 4 DIMM sockets next one another on the motherboard. If you want to upgrade your computer, proceed as follows.

a) Check whether the modules you were using up to now are compatible with the new memory.

b) Modules with different timings and latencies may be compatible but they run at the speed of the slower module. Before installation, think about whether it might be better to use your old memory in another system.

c) To remove the old modules, simultaneously press down both clips at the end of the DIMM socket. It is best to use both hands to grasp the module at its outer edges and remove it.

d) Wrap the module in anti-static material and put it aside.

Further installation

5) Using the manual, determine which is the first DIMM socket.

6) Remove the module from the packaging and hold it so that the golden contacts are facing down.

7) Check whether the "nose" in the DIMM socket fits into the opening in the contact strip. It may be necessary to turn the module 180 degrees.

8) Insert the module into the socket and then press down firmly and evenly at both ends.

9)) Now, the clips on both sides should be lying firmly on the module. To be on the safe side, press them once more in the direction of the module.

(Caution: If the clips are not lying evenly or the module is not straight in the socket, we cannot guarantee that it will work properly. Remove the modules again (step C) and insert them correctly.)

10) Insert the rest of the modules into the remaining DIMM sockets. At the end, all memories should be positioned evenly and at the same depth in the sockets.

11) Close your PC and reattach the connections and the power cord.

12) As your computer is rebooting, make sure that the type of memory and capacity are displayed correctly.

 

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